Will “Hotel, Motel, and Resort Desk Clerks” be Replaced By Robots? 🤔
94% Chance of Automation
“Hotel, Motel, and Resort Desk Clerks” will almost certainly be replaced by robots.
This job is ranked #604 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4081.00
- The Mean Annual Wage in the U.S. is $ 23,530.00
- The Mean Hourly Wage is $ 11.00
- Currently, there are 248,440 people on this job
Also Known As…
- Night Auditor
- Guest Services Agent (GSA)
- Guest Service Representative
- Front Office Agent
- Front Desk Supervisor
- Front Desk Clerk
- Front Desk Attendant
- Front Desk Associate
- Front Desk Agent
- Desk Clerk
- Welcome Desk Agent
- Select Guest Coordinator
- Room Clerk
- Reservationist
- Register Clerk
- Motel Front Desk Attendant
- Motel Desk Clerk
- Motel Clerk
- Hotel Reservation Agent
- Hotel Registration Clerk
- Hotel Receptionist
- Hotel or Motel Front Desk Clerk
- Hotel Front Desk Clerk
- Hotel Desk Clerk
- Hotel Clerk
- Hotel Associate
- Hall Clerk
- Guest Services Supervisor
- Guest Services Manager
- Guest Services Attendant
- Guest Services Associate
- Guest Services
- Front Office Supervisor
- Front Office Manager
- Front Desk Representative
- Front Desk Manager
- Front Desk Coordinator
- Floor Clerk
- Concierge
- Assistant Innkeeper
Tasks for “Hotel, Motel, and Resort Desk Clerks”
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Keep records of room availability and guests' accounts, manually or using computers.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Plan, schedule or supervise the work of other employees.
- Transmit and receive messages, using telephones or telephone switchboards.
- Arrange tours, taxis, or restaurant reservations for customers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Compute bills, collect payments, and make change for guests.
- Greet, register, and assign rooms to guests of hotels or motels.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Contact housekeeping or maintenance staff when guests report problems.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Issue room keys and escort instructions to bellhops.
- Date-stamp, sort, and rack incoming mail and messages.
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
- Make and confirm reservations.
Related Technology & Tools
- Voice mail systems
- On hold players
- Centrex phone consoles
- Vacuum cleaners
- Private automatic branch exchange PABX systems
- Steam cleaning equipment
- Automated telephone answering systems
- Personal computers
- Automated call distributors ACD
- Telephone call identification systems
- Microsoft Word
- Microsoft PowerPoint
- ASI FrontDesk
- Microsoft Excel
- Incident tracking software
- Delphi Technology
- Microsoft Office
- Resort Data Processing
- Microsoft Publisher
- InnQuest roomMaster
- Microsoft Outlook
- Ramesys Hospitality