Will “Customer Program Manager” be Replaced By Robots? 🤔

Unknown Chance of Automation

Sadly, the research paper did not provide any information about this occupation. Maybe have a look at our directory?

Job Description

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

Job Details

The SOC (Standard Occupational Classification) code is 15-1199.09

☝️ Information based on the reference occupation “Information Technology Project Managers”.

Also Known As…

Tasks for “Customer Program Manager”

Assign duties, responsibilities, and spans of authority to project personnel.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Establish and execute a project communication plan.
Perform risk assessments to develop response strategies.
Confer with project personnel to identify and resolve problems.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
Identify, review, or select vendors or consultants to meet project needs.
Develop and manage work breakdown structure (WBS) of information technology projects.
Monitor or track project milestones and deliverables.
Monitor the performance of project team members, providing and documenting performance feedback.
Schedule and facilitate meetings related to information technology projects.
Initiate, review, or approve modifications to project plans.
Direct or coordinate activities of project personnel.
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
Manage project execution to ensure adherence to budget, schedule, and scope.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Identify need for initial or supplemental project resources.
Submit project deliverables, ensuring adherence to quality standards.
Coordinate recruitment or selection of project personnel.
Develop and manage annual budgets for information technology projects.

Related Technology & Tools

Tablet computers
Laser printers
Multi-line telephone systems
Laptop computers
Application servers
Personal computers
Smartphones
Web servers
Universal serial bus USB flash drives
Desktop computers

Red Hat Enterprise Linux
web2project
Digital Crew Teamwork Project Manager
Wrike
Customer information control system CICS
Oracle PL/SQL
Oracle Business Intelligence Enterprise Edition
Apache Hive
Adobe Systems Adobe Flash
Intuit QuickBase
Oracle Solaris
AtTask
Projecturf
Adobe Systems Adobe Photoshop
Tableau
Nagios
Kidasa Milestones Professional
ESRI ArcGIS software
TeamDynamixHE
Oracle Hyperion
Apache Pig
OpenMake Software Mojo
Transact-SQL
ThoughtWorks Studio Mingle
Hewlett Packard HP Project Portfolio Management Solution
LexisNexis
Microsoft PowerShell
Microsoft PowerPoint
Amazon Kinesis
MatchWare MindView
ProjectLibre
Oracle JDBC
JetBrains Team City
Oracle Java 2 Platform Enterprise Edition J2EE
Apache Tomcat
Objective C
InLoox
Sybase
MindGenius
MinuteMan Systems MinuteMan Project Management Software
Apache Subversion SVN
Data entry software
Disarea 5pm
Teradata Database
Oracle Fusion Applications
Oracle Primavera P6 Professional Project Management
Hewlett Packard HP-UX
Apache Gump
Microsoft Visual Basic Scripting Edition VBScript
IBM Rational Build Forge Enterprise
SPSS
Oracle PeopleSoft Financials
Hewlett Packard LoadRunner
Epic Systems
Oracle WebLogic Server
Issue tracking system software
Microsoft Visual Studio Team Foundation Server
CS Odessa ConceptDraw Project
Microsoft Exchange Server
Salesforce software
Enterprise JavaBeans
Adobe Systems Adobe InDesign
BrightWork pmPoint
Apache Struts
24SevenOffice Project
Perforce Helix software
Collaborative application lifecycle management ALM software
Apache Continuum
FileMaker Pro
Objective Decision Contactizer Pro
Intland Software codeBeamer
Project.net
Apache Maven
Oracle Java
Endeavour Agile ALM
Practical extraction and reporting language Perl
Experience in Software Project KickStart
Open Dynamics Collabtive
Microsoft Excel
Sciforma
Swift
Ascensio Systems TeamLab
Apache Cassandra
Automation Centre TrackerSuite.Net
Hypertext markup language HTML
Microsoft Outlook
pm ase QuickBuild
Hibernate ORM
Adobe Systems Adobe Acrobat
Microsoft Visio
GanttProject
KornShell
Microsoft Access
McAfee
Healthcare common procedure coding system HCPCS
AnthillPro
Kforge
Apple Final Cut Pro
Intellisys Project Desktop
Glasscubes
CruiseControl
Symantec
StataCorp Stata
IBM Domino
IBM Notes
Drupal
HyperOffice Collaboration Suite
Scheduling software
CA Erwin Data Modeler
LAMP Stack
Citrix
Unawave
WBS Goplan
Node.js
Microsoft Visual Basic
TaskJuggler
Unified modeling language UML
O3spaces Workplace
IBM InfoSphere DataStage
MongoDB
Oracle Primavera Enterprise Project Portfolio Management
Project portfolio management PPM software
Ext JS
Xplanner
Canonical Launchpad
SAP
Advanced business application programming ABAP
Microsoft Visual Studio
Forum One Communications ProjectSpaces
Ninian Huddle
Version control software
Adobe Systems Adobe ActionScript
Common business oriented language COBOL
Palbridge Ubidesk
Mind mapping software
Amazon DynamoDB
Assembla
Cascading Style Sheets CSS
IBM WebSphere MQ
AMS REALTIME Projects
MicroStrategy
Atlassian JIRA
Cisco IOS
Git
Delphi Technology
Microsoft Word
IBM Cognos Impromptu
i-lign
Oracle Eloqua
Daptiv PPM
Apache Hadoop
IBM DB2
Human resource management software HRMS
Document management system software
R
UNIX
Clarizen
Microsoft .NET Framework
Microsoft Project
NoSQL
VSCOnline VPMi
Splunk Enterprise
Apache Solr
Spring Framework
Logic Software Easy Projects.NET
Microsoft ActiveX
AJAX
Wireshark
IBM Power Systems software
Planbox
Actano Rplan
Ruby on Rails
Planisware
AEC Software FastTrack Schedule for Windows
Redmine
C#
Extensible HyperText Markup Language XHTML
Resource management software
OpenMake Software Meister
SAP Business Objects
Dassault Systemes CATIA
Microsoft Dynamics GP
Qlik Tech QlikView
Dynamic hypertext markup language DHTML
Zoho Projects
Extensible markup language XML
C++
jQuery
CA Technologies CA Clarity PPM for IT Governance
Eclipse IDE
Adobe Systems Adobe Illustrator
Microsoft SQL Server Reporting Services
Smartsheet
Code hosting software
LiquidPlanner
Job control language JCL
Madrigal Soft Tools Delegator
LuntBuild
Minitab
Oracle JD Edwards EnterpriseOne
Structured query language SQL
KOffice.org Kplato
dotProject
Microsoft Publisher
Virtual private networking VPN software
Vitria M3O Operational Intelligence
Oracle JavaServer Pages JSP
MantisBT
Apache HTTP Server
SAS
Microsoft Office
Adobe Systems Adobe Creative Cloud
Google Analytics
Adobe Systems Adobe Dreamweaver
Tigris Cabie
Element Software Copper
Oracle E-Business Suite Financials
Integrated development environment IDE software
Standpipe Studios Vertabase
OfficeWork Software TurboProject
Edgewell Trac
Python
KommandCore
ElectricCloud ElectricCommander
SmartBear Software Automated Build Studio
Veritas NetBackup
C
Microsoft Dynamics
SharedPlan Software SharedPlan Pro
Microsoft SharePoint
IBM Software Configuration and Library Manager SCLM
Ruby
Microsoft SQL Server
Tenrox Project Workforce Management
The Omni Group OmniPlan
MySQL
FinalBuilder
JavaScript
Countersoft Gemini
PHP: Hypertext Preprocessor
PostgreSQL
Ubuntu
Central Desktop
Autodesk Revit
Linux
Fog Creek Software FogBugz
MPI Micro Planner X-Pert
Project Manager Online ProjectManager.com
easyCIS
Clarity Systems IBM Clarity
Siemens Teamcenter
IBM WebSphere
37Signals Basecamp
Google AngularJS
Project-Open
Planview Process Builder
Relational database management software
SAP Crystal Reports
Oracle PeopleSoft
Red Hat WildFly
NetSuite ERP
Puppet
NovaMind Merlin Project Manager
Continuous integration software
Feng Office Collaboration Platform
Autodesk AutoCAD
Stylite eGroupWare
QSM SLIM Suite