Will “Customer Service Engineer” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Service Engineer” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

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Job Description

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Job Details

The SOC (Standard Occupational Classification) code is 15-1152.00
The Mean Annual Wage in the U.S. is $ 67,770.00
The Mean Hourly Wage is $ 32.00
Currently, there are 188,740 people on this job

☝️ Information based on the reference occupation “Computer Network Support Specialists”.

Also Known As…

Tasks for “Customer Service Engineer”

Install network software, including security or firewall software.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Troubleshoot network or connectivity problems for users or user groups.
Run monthly network reports.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Create or revise user instructions, procedures, or manuals.
Perform routine maintenance or standard repairs to networking components or equipment.
Install and configure wireless networking equipment.
Back up network data.
Document help desk requests and resolutions.
Train users in procedures related to network applications software or related systems.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Configure security settings or access permissions for groups or individuals.
Create or update technical documentation for network installations or changes to existing installations.
Install or repair network cables, including fiber optic cables.
Test repaired items to ensure proper operation.
Maintain logs of network activity.
Provide telephone support related to networking or connectivity issues.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Analyze and report computer network security breaches or attempted breaches.
Research hardware or software products to meet technical networking or security needs.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Analyze network data to determine network usage, disk space availability, or server function.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Document network support activities.

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