Will “Help Desk Operator” be Replaced By Robots? 🤔

65% Chance of Automation

“Help Desk Operator” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Help Desk Operator”

Inspect equipment and read order sheets to prepare for delivery to users.
Enter commands and observe system functioning to verify correct operations and detect errors.
Modify and customize commercial programs for internal needs.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Develop training materials and procedures, or train users in the proper use of hardware or software.

Related Technology & Tools

Punchdown tools
Notebook computers
Reflectometers
Computer tool kits
Digital tapes
Network analyzers
Power meters
Redundant array of independent disks RAID systems
MS-DOS-bootable disks
Mainframe computers
Desktop computers
Wire crimpers
Multi-line telephone systems
Screwdrivers

Microsoft Visio
Oracle WebLogic Server
Microsoft Windows Pre-installation Environment
Microsoft Volume Shadow Copy Service
C
SAP Business Objects
Atlassian JIRA
iPro
Extensible markup language XML
Apple Final Cut Pro
Lucid IQ
Structured query language SQL
Oracle Solaris
Disaster recovery software
Hypertext markup language HTML
Oracle Fusion Applications
McAfee
MySQL
Oracle E-Business Suite Financials
LexisNexis
UNIX
Apache Maven
Media storage management software
Defect tracking software
Customer information control system CICS
Microsoft Outlook
Veritas NetBackup
Configuration management software
Swift
Blackboard
Red Hat Enterprise Linux
PostgreSQL
Oracle Business Intelligence Enterprise Edition
Job control language JCL
Red Hat WildFly
Data entry software
Practical extraction and reporting language Perl
IBM Notes
Oracle JDBC
Common business oriented language COBOL
Deployment software
IBM Cognos Impromptu
Microsoft Word
License management software
Oracle JD Edwards EnterpriseOne
Eclipse IDE
Microsoft Excel
Microsoft SQL Server
Sybase
Oracle JavaServer Pages JSP
Apache HTTP Server
Remote install server software
Automated installation software
Puppet
C#
Element management software
Symantec Norton Utilities
Microsoft SharePoint
Domain name system DNS
Cisco Systems IOS
Dynamic hypertext markup language DHTML
Virtual private networking VPN software
Nagios
Microsoft PowerPoint
MicroStrategy
Stac Software ReachOut
Virus scanning software
Encryption software
Linux
Tax software
Calendar and scheduling software
Dartware InterMapper
Oracle Java
Perforce Helix software
Integrated development environment IDE software
Microsoft Visual Basic Scripting Edition VBScript
Adobe Systems Adobe Dreamweaver
Call center software
Teradata Database
ESRI ArcGIS software
Enterprise JavaBeans
PHP: Hypertext Preprocessor
Microsoft Windows
IBM Domino
Desktop partitioning software
Adobe Systems Adobe Distiller
Extensible HyperText Markup Language XHTML
Information systems integration software
Python
Qlik Tech QlikView
Salesforce software
Help desk software
Enterprise resource planning ERP software
LAMP Stack
KornShell
Adobe Systems Adobe Photoshop
IBM Power Systems software
Microsoft Access
SAP Crystal Reports
Microsoft Office
Microsoft PowerShell
Adobe Systems Adobe Flash
Hewlett Packard HP-UX
Microsoft ActiveX
Patch management software
Active directory software
Human resource management software HRMS
Internet browser software
Adobe Systems Adobe Creative Cloud
FileMaker Pro
Network directory services software
Personal computer diagnostic software
Operating system monitoring software
Symantec LiveState
Transact-SQL
SolarWinds
Microsoft .NET Framework
MEDITECH software
JavaScript
Ubuntu
Advanced business application programming ABAP
Adobe Systems Adobe ActionScript
Apache Tomcat
Microsoft Project
Password management software
Event log monitor software
IBM WebSphere
Microsoft SQL Server Reporting Services
Oracle PL/SQL
CrossTec NetOp Remote Control
C++
SAP
Microsoft Visual Studio
Oracle PeopleSoft
Microsoft Dynamics
Adobe Systems Adobe Acrobat
Citrix
Remote control software
Drupal
Symantec
Splunk Enterprise
Symantec pcAnywhere
Microsoft Visual Basic
Microsoft Exchange Server
Relational database management software
Mac HelpMate
Migration software
Adobe Systems Adobe Illustrator
Software asset management SAM software
Epic Systems
Wireshark
Microsoft Dynamics GP
NetSuite ERP
Microsoft Publisher
Adobe Systems Adobe InDesign