Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔
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“Information Technology Support Specialist (IT Support Specialist)” will not be replaced by robots.
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Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Manager
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Technical Support Specialist (IT Technical Support Specialist)
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Head of Computer Operations/Technical Services
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Information Technology Support Specialist (IT Support Specialist)”
- Configure, monitor, and maintain email applications or virus protection software.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Analyze equipment performance records to determine the need for repair or replacement.
- Confer with network users about how to solve existing system problems.
- Train people in computer system use.
- Maintain an inventory of parts for emergency repairs.
- Load computer tapes and disks, and install software and printer paper or forms.
- Perform data backups and disaster recovery operations.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Design, configure, and test computer hardware, networking software and operating system software.
Related Technology & Tools
- Communications analyzers
- Redundant array of independent disks RAID systems
- Wire crimpers
- Computer tool kits
- Optical time domain reflectometers OTDR
- Optical spectrum analyzers
- T-Birds
- Bit error rate testers BERT
- Mainframe computers
- Power meters
- Notebook computers
- Screwdrivers
- Cable verifiers
- Powerline monitors
- Asynchronous transfer mode ATM analyzers
- Network analyzers
- Load balancers
- Punchdown tools
- Desktop computers
- Protocol analyzers
- Network switches
- Synchronous optical network SONET analyzers
- Tape libraries
- Remote desktop control software
- Management information base MIB software
- Microsoft Visual Basic Scripting Edition VBScript
- Human resource management software HRMS
- Active directory software
- Dynamic host configuration protocol DHCP
- Encryption software
- Apache Tomcat
- Sybase
- Requirements management software
- Apache Cassandra
- Job control language JCL
- Common business oriented language COBOL
- Zabbix
- Security incident management software
- StataCorp Stata
- Microsoft .NET Framework
- Apache Struts
- JavaScript
- NoSQL
- Epic Systems
- Atlassian JIRA
- LogMatrix NerveCenter
- Enterprise resource planning ERP software
- Dartware InterMapper
- Oracle Primavera Enterprise Project Portfolio Management
- MySQL
- Snort
- Intrusion prevention system IPS
- Root kit detection software
- SAS
- Packet filter software
- Linux
- Puppet
- Symantec
- Adobe Systems Adobe Dreamweaver
- Computer based training software
- Structured query language SQL
- Delphi Technology
- Microsoft PowerShell
- IBM Cognos Impromptu
- Remote monitoring software
- Ping Identity
- Transact-SQL
- Domain name system DNS
- Nagios
- Adobe Systems Adobe Acrobat
- Dynamic hypertext markup language DHTML
- Dassault Systemes CATIA
- Microsoft Dynamics
- Network intrusion detection software
- AJAX
- Extensible markup language XML
- Tivoli
- C
- Apache Solr
- Virtual network computing VNC software
- Secure shell SSH software
- SolarWinds
- Oracle Solaris
- CA Erwin Data Modeler
- Microsoft Visual Basic
- Network documentation software
- Optical network management software
- Apache Subversion SVN
- KornShell
- Network shutdown software
- Multi-router traffic grapher MRTG software
- Data entry software
- Microsoft Visio
- Network addressable storage NAS software
- VMWare
- IBM Notes
- C++
- Shell script
- Help desk software
- Oracle WebLogic Server
- Application management software
- IBM InfoSphere DataStage
- Swift
- System and data disaster recovery software
- Patch and update management software
- Node.js
- Git
- Hewlett Packard LoadRunner
- IBM NetView
- Microsoft Excel
- Honeypot
- Apache Pig
- Citrix
- Microsoft PowerPoint
- Tcpdump
- Microsoft SQL Server
- IBM Director
- Apache HTTP Server
- Adexa eGPS Suite
- Simple network management protocol SNMP software
- Enterprise JavaBeans
- IBM WebSphere
- Systems and applications migration software
- Oracle Fusion Applications
- Symantec Ghost Solution Suite
- Online traffic calculator software
- MongoDB
- Network and system vulnerability assessment software
- Blackbaud The Raiser's Edge
- Quest Foglight
- Oracle Net Manager
- TKSoftware
- Packet tracing software
- Hewlett Packard HP-UX
- Virtual local area network management software
- Microsoft SQL Server Reporting Services
- Hewlett-Packard HP Network Node Manager
- Microsoft Exchange Server
- Ethereal
- Oracle Java
- UNIX
- SAP Business Objects
- Advanced business application programming ABAP
- Firewall software
- Ruby
- Microsoft Access
- Oracle JD Edwards EnterpriseOne
- Microsoft Publisher
- Microsoft Office
- Access management software
- Mac HelpMate
- Automated installation software
- Qlik Tech QlikView
- IBM Power Systems software
- Microsoft Visual Studio
- Oracle PeopleSoft Financials
- SAP Crystal Reports
- Oracle E-Business Suite Financials
- Element management software
- Network address management software
- Oracle JDBC
- Operating system process control software
- Splunk Enterprise
- Lavalys Everest
- Microsoft Outlook
- Berkeley Internet Domain Name BIND
- Microsoft Windows Sysprep
- Python
- Oracle JavaServer Pages JSP
- Apache Hadoop
- PostgreSQL
- Perforce Helix software
- Network, server and operating system optimization software
- Red Hat Enterprise Linux
- Micromuse NetCool
- Enterprise application integration EAI software
- Apache Hive
- Configuration management software
- McAfee
- Oracle Business Intelligence Enterprise Edition
- Red Hat WildFly
- Network intrusion prevention systems NIPS
- LAMP Stack
- PHP: Hypertext Preprocessor
- Network management software
- Network and component performance analysis software
- IBM Domino
- Cisco Systems CiscoWorks
- Microsoft SharePoint
- Diagramming software
- Teradata Database
- Password management software
- ESRI ArcGIS software
- Network traffic flow monitoring and analysis software
- Customer information control system CICS
- Drupal
- Network availability monitoring software
- Network modeling, mapping, and analysis software
- Extensible HyperText Markup Language XHTML
- Oracle Hyperion
- Tableau
- Integrated development environment IDE software
- Wireshark
- Microsoft Dynamics GP
- Computer aided design and drafting CADD software
- SAP
- Network and application load and performance testing software
- Hypertext markup language HTML
- Oracle PL/SQL
- OpenService Open NerveCenter
- MicroStrategy
- Open source routing protocols OSPF
- Apache Maven
- Citrix XenApp
- Practical extraction and reporting language Perl
- Eclipse IDE
- FileMaker Pro
- Ruby on Rails
- Adobe Systems Adobe Flash
- Network traffic probe software
- Blackboard
- Oracle PeopleSoft
- Storage area network SAN software
- Relational database management software
- Microsoft ActiveX
- NetSuite ERP
- Systems integration software
- Quest BigBrother
- C#
- Command interpreters
- Novell NetWare Management Station
- Computer system diagnostics software
- Ubuntu
- Root cause analysis software
- Veritas NetBackup
- Microsoft Project
- Virtual private networking VPN software
- Microsoft Windows Terminal Services Access Manager