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“Head of Computer Operations/Technical Services” will not be replaced by robots.
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Job Description
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1142.00
- The Mean Annual Wage in the U.S. is $ 84,500.00
- The Mean Hourly Wage is $ 40.00
- Currently, there are 376,820 people on this job
☝️ Information based on the reference occupation “Network and Computer Systems Administrators”.
Also Known As…
- Network and Computer Systems Administrators
- Systems Engineer
- Systems Administrator
- Network Specialist
- Network Manager
- Network Engineer
- Network Administrator
- Local Area Network Administrator (LAN Administrator)
- Information Technology Specialist (IT Specialist)
- Information Technology Manager (IT Manager)
- Information Technology Director (IT Director)
- Windows Administrator
- Window Systems Administrator
- Wide Area Network Administrator (WAN Administrator)
- WAN Systems Administrator
- Unix Systems Administrator
- Unix Administrator
- Telecommunications Manager
- Telecommunications Analyst
- Technology Coordinator
- Technical Support Specialist
- Technical Support Engineer
- Technical Specialist
- Technical Solutions Engineer
- Technical Component Administrator
- Technical Analyst
- Systems Operator
- Systems Network Analyst
- Systems Integrator
- Systems Analyst
- System Administrator
- Software Engineer
- SharePoint Administrator
- Server Administrator
- Programmer Analyst
- Networking Administrator
- Network Technician
- Network Systems Coordinator
- Network Systems Analyst
- Network Systems Administrator
- Network Support Specialist
- Network Support Manager
- Network Support Coordinator
- Network Support Administrator
- Network Services Supervisor
- Network Security Administrator
- Network Coordinator
- Network Analyst
- MIS Manager (Management Information Systems Manager)
- Management Information Systems Administrator (MIS Administrator)
- Mainframe Systems Administrator
- Linux Systems Administrator
- Linux Administrator
- LAN Systems Administrator
- LAN Specialist (Local Area Network Specialist)
- LAN Analyst (Local Area Network Analyst)
- IT Systems Administrator (Information Technology Systems Administrator)
- Internet Systems Administrator
- Information Technology Technical Support Specialist (IT Technical Support Specialist)
- Information Technology Systems Analyst (IT Systems Analyst)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Administrator (IT Administrator)
- Information Systems Specialist
- Information Systems Manager (IS Manager)
- Information Systems Coordinator (IS Coordinator)
- Information Systems Administrator
- Information Analyst
- Hardware Installation Coordinator
- Enterprise Systems Administrator
- e-mail System Administrator
- Director of Technology
- Director of Information Services
- Desktop Support Technician
- Database Administrator (DBA)
- Computer Systems Security Administrator
- Computer Systems Administrator
- Computer Support Specialist
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Novell Administrator (CNA)
- Application Systems Administrator
Tasks for “Head of Computer Operations/Technical Services”
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Configure, monitor, and maintain email applications or virus protection software.
- Design, configure, and test computer hardware, networking software and operating system software.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Analyze equipment performance records to determine the need for repair or replacement.
- Perform data backups and disaster recovery operations.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Load computer tapes and disks, and install software and printer paper or forms.
- Maintain an inventory of parts for emergency repairs.
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
- Confer with network users about how to solve existing system problems.
- Train people in computer system use.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Perform routine network startup and shutdown procedures, and maintain control records.
Related Technology & Tools
- Powerline monitors
- Synchronous optical network SONET analyzers
- Communications analyzers
- Optical spectrum analyzers
- Power meters
- Wire crimpers
- Redundant array of independent disks RAID systems
- Mainframe computers
- Tape libraries
- Protocol analyzers
- Cable verifiers
- Screwdrivers
- Network analyzers
- Computer tool kits
- Optical time domain reflectometers OTDR
- Notebook computers
- Bit error rate testers BERT
- Network switches
- Load balancers
- Asynchronous transfer mode ATM analyzers
- T-Birds
- Desktop computers
- Punchdown tools
- Online traffic calculator software
- AJAX
- IBM WebSphere
- Common business oriented language COBOL
- Qlik Tech QlikView
- Virtual private networking VPN software
- Splunk Enterprise
- Packet tracing software
- Structured query language SQL
- Oracle JDBC
- Linux
- Node.js
- Packet filter software
- Optical network management software
- Password management software
- IBM Director
- Berkeley Internet Domain Name BIND
- Encryption software
- Virtual local area network management software
- Systems and applications migration software
- Network addressable storage NAS software
- FileMaker Pro
- Shell script
- Active directory software
- Citrix
- Relational database management software
- Security incident management software
- Human resource management software HRMS
- Ethereal
- Tcpdump
- Microsoft PowerPoint
- IBM Domino
- Hypertext markup language HTML
- Apache Pig
- Open source routing protocols OSPF
- Microsoft Visual Studio
- IBM Notes
- Microsoft Publisher
- CA Erwin Data Modeler
- Firewall software
- Domain name system DNS
- Ruby on Rails
- OpenService Open NerveCenter
- C#
- Delphi Technology
- Apache Subversion SVN
- Advanced business application programming ABAP
- Network and system vulnerability assessment software
- Red Hat Enterprise Linux
- Storage area network SAN software
- System and data disaster recovery software
- IBM Power Systems software
- Ruby
- Ping Identity
- TKSoftware
- Network, server and operating system optimization software
- Remote desktop control software
- Teradata Database
- Wireshark
- StataCorp Stata
- Zabbix
- MySQL
- Network shutdown software
- Microsoft Windows Sysprep
- Epic Systems
- Dynamic hypertext markup language DHTML
- Apache Hive
- Network traffic flow monitoring and analysis software
- Oracle JavaServer Pages JSP
- Customer information control system CICS
- Apache Hadoop
- Oracle Primavera Enterprise Project Portfolio Management
- Mac HelpMate
- Symantec Ghost Solution Suite
- SAP Crystal Reports
- Patch and update management software
- Requirements management software
- Hewlett Packard HP-UX
- Dartware InterMapper
- Virtual network computing VNC software
- Enterprise resource planning ERP software
- Computer aided design and drafting CADD software
- Microsoft Dynamics GP
- Microsoft PowerShell
- PHP: Hypertext Preprocessor
- Hewlett-Packard HP Network Node Manager
- Microsoft Visual Basic
- Oracle JD Edwards EnterpriseOne
- Oracle Solaris
- Enterprise application integration EAI software
- Tableau
- Network and application load and performance testing software
- Network intrusion prevention systems NIPS
- MongoDB
- Tivoli
- Network traffic probe software
- Adobe Systems Adobe Dreamweaver
- Diagramming software
- JavaScript
- Microsoft Visio
- Network and component performance analysis software
- Network management software
- ESRI ArcGIS software
- Swift
- Application management software
- Microsoft .NET Framework
- Oracle E-Business Suite Financials
- Veritas NetBackup
- Apache Maven
- Novell NetWare Management Station
- Blackbaud The Raiser's Edge
- Microsoft Outlook
- Data entry software
- MicroStrategy
- Transact-SQL
- Sybase
- Root cause analysis software
- Apache Solr
- Oracle Business Intelligence Enterprise Edition
- Network address management software
- Lavalys Everest
- Quest BigBrother
- Systems integration software
- Oracle Java
- Multi-router traffic grapher MRTG software
- Nagios
- Dynamic host configuration protocol DHCP
- Element management software
- IBM InfoSphere DataStage
- C++
- Simple network management protocol SNMP software
- Network availability monitoring software
- Python
- Red Hat WildFly
- Intrusion prevention system IPS
- Microsoft SQL Server Reporting Services
- Apache Tomcat
- IBM NetView
- Network intrusion detection software
- Microsoft Project
- Atlassian JIRA
- Apache Struts
- VMWare
- Help desk software
- LAMP Stack
- Honeypot
- Cisco Systems CiscoWorks
- Job control language JCL
- Apache HTTP Server
- Operating system process control software
- McAfee
- Blackboard
- Microsoft Dynamics
- SAP Business Objects
- Configuration management software
- C
- Quest Foglight
- Micromuse NetCool
- Oracle Fusion Applications
- NoSQL
- Apache Cassandra
- Computer system diagnostics software
- Perforce Helix software
- Enterprise JavaBeans
- SAS
- Adobe Systems Adobe Acrobat
- Command interpreters
- Oracle Net Manager
- Adobe Systems Adobe Flash
- Microsoft Office
- Adexa eGPS Suite
- Integrated development environment IDE software
- Practical extraction and reporting language Perl
- Microsoft SQL Server
- UNIX
- Microsoft Exchange Server
- Drupal
- Remote monitoring software
- KornShell
- Microsoft Windows Terminal Services Access Manager
- LogMatrix NerveCenter
- Oracle Hyperion
- SolarWinds
- Oracle PeopleSoft Financials
- Root kit detection software
- Dassault Systemes CATIA
- NetSuite ERP
- Oracle WebLogic Server
- Network modeling, mapping, and analysis software
- Microsoft ActiveX
- Computer based training software
- PostgreSQL
- Microsoft SharePoint
- Oracle PL/SQL
- Snort
- Secure shell SSH software
- Eclipse IDE
- Ubuntu
- Oracle PeopleSoft
- IBM Cognos Impromptu
- Symantec
- Microsoft Access
- Access management software
- Extensible HyperText Markup Language XHTML
- Microsoft Excel
- Automated installation software
- SAP
- Management information base MIB software
- Microsoft Visual Basic Scripting Edition VBScript
- Network documentation software
- Hewlett Packard LoadRunner
- Extensible markup language XML
- Citrix XenApp
- Puppet
- Git