Will “Dock Clerk” be Replaced By Robots? 🤔

Job Description

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Job Details

• The SOC (Standard Occupational Classification) code is 43-5051.00
• The Mean Annual Wage in the U.S. is $ 48,360.00
• The Mean Hourly Wage is $ 23.00
• Currently, there are 82,030 people on this job

☝️ Information based on the reference occupation “Postal Service Clerks”.

Also Known As…

• Postal Service Clerks
• Window/Distribution Clerk
• Window Clerk
• Sales and Service Associate (SSA)
• Sales and Distribution Clerk
• Sales & Service Associate (SSA)
• Postal Clerk
• Part Time Flexible Clerk (PTF Clerk)
• Distribution Clerk
• Clerk
• Bulk Mail Technician
• Unit Technician
• Stamp Clerk
• Special Delivery Clerk
• Postal Support Employee
• Postal Service Window Clerk
• Post Office Clerk
• Parcel Post Clerk
• Money Order Clerk
• Mailroom Clerk
• Mailing Clerk
• Mail Order Clerk
• Mail Handler
• Mail Clerk
• Mail Caller
• Mail Agent
• Delivery Clerk
• Counter Clerk
• Business Mail Entry Clerk
• Bulk Mail Clerk
• Bulk Clerk

Tasks for “Dock Clerk”

• Cash money orders.
• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
• Feed mail into postage canceling devices or hand stamp mail to cancel postage.
• Rent post office boxes to customers.
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
• Post announcements or government information on public bulletin boards.
• Obtain signatures from recipients of registered or special delivery mail.
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
• Transport mail from one work station to another.
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Keep money drawers in order, and record and balance daily transactions.
• Order retail items and other supplies for office use.
• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
• Receive letters and parcels, and place mail into bags.
• Register, certify, and insure letters and parcels.
• Set postage meters, and calibrate them to ensure correct operation.

Related Technology & Tools

• Mail bags
• Bin stackers
• Hand stamps
• Barcode scanners
• Mail scales
• Security devices
• Warehouse dollies
• Security device removers
• Postage meters
• Automated mail processing equipment
• General purpose mail containers
• Hand trucks
• Stamp cancelers
• Sorting machines
• Barcode sorters
• Point of sale workstations
• Electronic mail sorting devices
• Money drawers
• Optical character readers
• Packaging tape dispensers
• Mail transport carts
• Doubles detectors

• Electronic Time Clock ETC
• Time and Attendance Collection System TACS
• NCR Advanced Store
• Microsoft Windows
• Delivery operations information system DOIS
• Budgeting software
• Inventory tracking software
• Point of sale POS software