Will “Reservations and Ticketing Agent” be Replaced By Robots? 🤔
61% Chance of Automation
“Reservations and Ticketing Agent” will maybe be replaced by robots.
This job is ranked #338 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4181.00
- The Mean Annual Wage in the U.S. is $ 38,050.00
- The Mean Hourly Wage is $ 18.00
- Currently, there are 146,350 people on this job
☝️ Information based on the reference occupation “Reservation and Transportation Ticket Agents and Travel Clerks”.
Also Known As…
- Reservation and Transportation Ticket Agents and Travel Clerks
- Tour Sales Representative
- Ticket Agent
- Station Agent
- Reservations and Ticketing Agent
- Reservations Agent
- Reservationist
- Reservation Agent
- Customer Service Agent
- Airport Sales Agent
- Airline Ticket Agent
- Travel Clerk
- Transportation Clerk
- Transportation Agent
- Train Reservation Clerk
- Train Clerk
- Tourist Information Assistant
- Tourist Agent
- Tour Counselor
- Tour Coordinator
- Ticketing Clerk
- Ticket Seller
- Ticket Dispatcher
- Ticket Clerk
- Steamship Agent
- Space Controller
- Space Control Agent
- Road Consultant
- Road Advisor
- Reservation Sales Agent
- Reservation Clerk
- Railroad Passenger Agent
- Passenger Solicitor
- Passenger Rate Clerk
- Passenger Booking Clerk
- Passenger Agent
- Interchange Agent
- Hotel Reservationist
- Hotel Reservation Agent
- General Passenger Agent
- Gate Agent
- Flight Service Agent
- Flight Agent
- Fleet Service Clerk
- Depot Agent
- Departure Clerk
- Commercial Agent
- Cabin Agent
- Baggage Clerk
- Baggage Agent
- Automobile Travel Club Counselor
- Automobile Club Information Clerk
- Auto Club Travel Counselor
- Airline Station Agent
- Airline Reservationist
- Airline Reservation Agent
Tasks for “Reservations and Ticketing Agent”
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Promote particular destinations, tour packages, and other travel services.
- Prepare customer invoices and accept payment.
- Open or close information facilities.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Trace lost, delayed, or misdirected baggage for customers.
- Provide clients with assistance in preparing required travel documents and forms.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Confer with customers to determine their service requirements and travel preferences.
- Keep information facilities clean during operation.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Announce arrival and departure information, using public address systems.
Related Technology & Tools
- Laptop computers
- Credit card processing machines
- Cash registers
- Multi-line telephone systems
- Desktop computers
- Public address PA systems
- Private automatic branch exchange PABX systems
- Personal computers
- Ticket printing machines
- Airline ticket printers
- Corel WordPerfect
- Email software
- Sabre Airline Solutions SabreSonic Ticket
- Microsoft Word
- Computer reservation system CRS software
- Microsoft Office
- MICROS Systems MICROS 9700 HMS
- Property management system PMS
- Worldspan Go!
- Property scheduling software
- GuestServe
- Amadeus Altea Reservation
- MICROS Systems OPERA Property Management System PMS
- Web browser software
- Microsoft Outlook
- Galileo 360 Fares
- Microsoft Excel
- Microsoft Access