Will “Guest Services Agent (GSA)” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Guest Service Representative
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services Associate
• Guest Services
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Services Agent (GSA)”

• Greet, register, and assign rooms to guests of hotels or motels.
• Compute bills, collect payments, and make change for guests.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Date-stamp, sort, and rack incoming mail and messages.
• Keep records of room availability and guests' accounts, manually or using computers.
• Issue room keys and escort instructions to bellhops.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Record guest comments or complaints, referring customers to managers as necessary.
• Make and confirm reservations.
• Transmit and receive messages, using telephones or telephone switchboards.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Arrange tours, taxis, or restaurant reservations for customers.
• Contact housekeeping or maintenance staff when guests report problems.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Review accounts and charges with guests during the check out process.

Related Technology & Tools

• Private automatic branch exchange PABX systems
• Voice mail systems
• Telephone call identification systems
• Vacuum cleaners
• Automated call distributors ACD
• Personal computers
• Automated telephone answering systems
• Steam cleaning equipment
• On hold players
• Centrex phone consoles

• Resort Data Processing
• Microsoft Office
• Microsoft Outlook
• Incident tracking software
• Microsoft Publisher
• Microsoft PowerPoint
• Delphi Technology
• InnQuest roomMaster
• Microsoft Word
• ASI FrontDesk
• Ramesys Hospitality
• Microsoft Excel