Will “Guest Services” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Guest Service Representative
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services Associate
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Services”

• Make and confirm reservations.
• Plan, schedule or supervise the work of other employees.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Contact housekeeping or maintenance staff when guests report problems.
• Review accounts and charges with guests during the check out process.
• Issue room keys and escort instructions to bellhops.
• Compute bills, collect payments, and make change for guests.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Transmit and receive messages, using telephones or telephone switchboards.
• Record guest comments or complaints, referring customers to managers as necessary.
• Date-stamp, sort, and rack incoming mail and messages.
• Arrange tours, taxis, or restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Keep records of room availability and guests' accounts, manually or using computers.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Greet, register, and assign rooms to guests of hotels or motels.

Related Technology & Tools

• Telephone call identification systems
• Automated call distributors ACD
• Voice mail systems
• Private automatic branch exchange PABX systems
• On hold players
• Centrex phone consoles
• Personal computers
• Automated telephone answering systems
• Vacuum cleaners
• Steam cleaning equipment

• Microsoft Outlook
• Microsoft PowerPoint
• Delphi Technology
• Microsoft Publisher
• Incident tracking software
• Ramesys Hospitality
• Microsoft Office
• InnQuest roomMaster
• Microsoft Excel
• Resort Data Processing
• ASI FrontDesk
• Microsoft Word