Will “Guest Services” be Replaced By Robots? 🤔

Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4081.00
• The Mean Annual Wage in the U.S. is $ 23,530.00
• The Mean Hourly Wage is $ 11.00
• Currently, there are 248,440 people on this job

☝️ Information based on the reference occupation “Hotel, Motel, and Resort Desk Clerks”.

Also Known As…

• Hotel, Motel, and Resort Desk Clerks
• Night Auditor
• Guest Services Agent (GSA)
• Guest Service Representative
• Front Office Agent
• Front Desk Supervisor
• Front Desk Clerk
• Front Desk Attendant
• Front Desk Associate
• Front Desk Agent
• Desk Clerk
• Welcome Desk Agent
• Select Guest Coordinator
• Room Clerk
• Reservationist
• Register Clerk
• Motel Front Desk Attendant
• Motel Desk Clerk
• Motel Clerk
• Hotel Reservation Agent
• Hotel Registration Clerk
• Hotel Receptionist
• Hotel or Motel Front Desk Clerk
• Hotel Front Desk Clerk
• Hotel Desk Clerk
• Hotel Clerk
• Hotel Associate
• Hall Clerk
• Guest Services Supervisor
• Guest Services Manager
• Guest Services Attendant
• Guest Services Associate
• Front Office Supervisor
• Front Office Manager
• Front Desk Representative
• Front Desk Manager
• Front Desk Coordinator
• Floor Clerk
• Concierge
• Assistant Innkeeper

Tasks for “Guest Services”

• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Greet, register, and assign rooms to guests of hotels or motels.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Plan, schedule or supervise the work of other employees.
• Keep records of room availability and guests' accounts, manually or using computers.
• Issue room keys and escort instructions to bellhops.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Arrange tours, taxis, or restaurant reservations for customers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Date-stamp, sort, and rack incoming mail and messages.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Transmit and receive messages, using telephones or telephone switchboards.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.

Related Technology & Tools

• Steam cleaning equipment
• On hold players
• Voice mail systems
• Private automatic branch exchange PABX systems
• Centrex phone consoles
• Automated telephone answering systems
• Telephone call identification systems
• Vacuum cleaners
• Personal computers
• Automated call distributors ACD

• ASI FrontDesk
• Microsoft Outlook
• Ramesys Hospitality
• Microsoft Publisher
• InnQuest roomMaster
• Incident tracking software
• Microsoft PowerPoint
• Delphi Technology
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Resort Data Processing