Will “Patient Services Representative” be Replaced By Robots? 🤔

Unknown Chance of Automation

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Assist patients in obtaining services, understanding policies and making health care decisions.

☝️ Information based on the reference occupation “Patient Representatives”.

Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
Refer patients to appropriate health care services or resources.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Teach patients to use home health care equipment.
Maintain knowledge of community services and resources available to patients.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.