Will “Client Support Professional” be Replaced By Robots? 🤔

55% Chance of Automation

“Client Support Professional” will maybe be replaced by robots.

This job is ranked #315 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

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Job Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Details

The SOC (Standard Occupational Classification) code is 43-4051.00
The Mean Annual Wage in the U.S. is $ 35,170.00
The Mean Hourly Wage is $ 16.00
Currently, there are 2,707,040 people on this job

☝️ Information based on the reference occupation “Customer Service Representatives”.

Also Known As…

Tasks for “Client Support Professional”

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Order tests that could determine the causes of product malfunctions.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicit sales of new or additional services or products.
Refer unresolved customer grievances to designated departments for further investigation.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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