Will “Claims Customer Service Representative” be Replaced By Robots? 🤔
55% Chance of Automation
“Claims Customer Service Representative” will maybe be replaced by robots.
This job is ranked #315 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4051.00
- The Mean Annual Wage in the U.S. is $ 35,170.00
- The Mean Hourly Wage is $ 16.00
- Currently, there are 2,707,040 people on this job
☝️ Information based on the reference occupation “Customer Service Representatives”.
Also Known As…
- Customer Service Representatives
- Sales Facilitator
- Member Services Representative
- Customer Service Specialist
- Customer Service Representative (Customer Service Rep)
- Customer Service Agent
- Customer Care Representative (CCR)
- Client Services Representative
- Call Center Representative
- Account Representative
- Account Manager
- Warranty Manager
- Warranty Clerk
- Warranty Administrator
- Verifying Specialist
- Utility Bill Complaints Investigator
- Utilities Customer Service Representative
- Trouble Clerk
- Tire Adjuster
- Telephone Service Adviser
- Service Writer
- Service Advocate Contact
- Return-to-Factory Clerk
- Return Clerk
- Product Support Specialist
- Policyholder Information Clerk
- Phone Representative
- Passenger Relations Representative
- Merchandise Complaint Adjuster
- Membership Coordinator
- Lost and Found Clerk
- Lineman Service or Work Dispatcher
- Inbound Customer Service Representative
- Hub Associate
- Gas Distribution and Emergency Clerk
- Film Replacement Orderer
- Field Service Representative
- Customer Support Manager
- Customer Support Executive
- Customer Service Officer
- Customer Service Coordinator
- Customer Service Consultant
- Customer Service Clerk
- Customer Service Associate
- Customer Service Assistant
- Customer Relations Representative
- Customer Contact Specialist
- Customer Complaint Clerk
- Customer Care Specialist
- Customer Advocate
- Complaint Clerk
- Complaint Adjuster
- Compensation Adjuster
- Commercial Lines Account Manager
- Client Support Professional
- Client Relations Specialist
- Clerical Adjudicator
- Claims Clerk
- Claims Assistant
- Claim Taker
- Claim Representative
- Claim Processor
- Claim Clerk
- Claim Approver
- Claim Agent
- Claim Adjuster
- Bill Adjuster
- Automotive Service Writer
- Automotive Service Advisor
- At Home Independent Call Center Agent
- Adjustment Clerk
- Account Adjuster
Tasks for “Claims Customer Service Representative”
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Solicit sales of new or additional services or products.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Order tests that could determine the causes of product malfunctions.
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- Predictive dialers
- Desktop computers
- Dialed number identification systems DNIS
- Wireless telephone systems
- Global positioning system GPS receivers
- Calling line identification equipment
- Multi-line telephone systems
- Cash registers
- Automatic call distribution ACD system
- Personal digital assistants PDA
- Wireless telephone headsets
- Main Street Softworks Monetra
- ShoreTel
- Medical condition coding software
- Parature eTicket
- Handheld computer device software
- Adobe Systems Adobe Acrobat
- Sage 50 Accounting
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- Salesforce software
- SugarSync
- Microsoft Word
- Data entry software
- Microsoft Excel
- Active Data Online WebChat
- Blackbaud The Raiser's Edge
- Microsoft Dynamics GP
- Citrix
- FileMaker Pro
- Applied Systems Vision
- Microsoft Outlook
- Sales force automation software
- McAfee
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- Kronos Workforce Timekeeper
- Yardi
- Timpani Contact Center
- IBM Domino
- IBM Cognos Impromptu
- Customer account management software
- DSC Pacer Interactive Voice Response System
- Customer service knowledge generation software
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- Customer complaint ticketing management software
- AS/400 Database
- Salesforce.com Salesforce CRM
- Human resource management software HRMS
- Microsoft Publisher
- Telemation e-CRM
- Unified messaging software
- Oracle JD Edwards EnterpriseOne
- Microsoft Office
- IBM Power Systems software
- Customer service and support software
- IBM Notes
- SAP
- Oracle PeopleSoft
- LexisNexis
- Microsoft Dynamics
- Intuit QuickBooks
- Open Text Fax Server, RightFax Edition
- Medical procedure coding software
- eStara Softphone
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- Microsoft Windows
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- Microsoft Access
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- j2 Global Communications onebox
- Austin Logistics CallTech
- MEDITECH software
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- Hosted Support ezSupport Pro
- ADP Workforce Now
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- Microsoft Internet Explorer
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- Microsoft PowerPoint
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- Healthcare common procedure coding system HCPCS
- iShip
- Timpani Email
- Customer relationship management CRM software