Will “Patient Access Specialist” be Replaced By Robots? 🤔

Job Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Job Details

• The SOC (Standard Occupational Classification) code is 43-3011.00
• The Mean Annual Wage in the U.S. is $ 37,620.00
• The Mean Hourly Wage is $ 18.00
• Currently, there are 298,960 people on this job

☝️ Information based on the reference occupation “Bill and Account Collectors”.

Also Known As…

• Bill and Account Collectors
• Telephone Collector
• Patient Account Representative
• Patient Access Specialist
• Debt Collector
• Credit Clerk
• Collector
• Collections Manager
• Biller
• Accounts Receivable Specialist
• Account Representative
• Skip Tracer
• Self Pay Representative
• Repossessor
• Rent Collector
• Recovery Collector
• Payment Collector
• Patient Financial Service Representative
• Patient Accounts Clerk
• Medical Collector
• Medical Collections Specialist
• Medical Biller
• Insurance Collector
• Insurance Billing Clerk
• Installment Loan Collector
• Installment Agent
• Group Billing Coordinator
• Dunner
• Delinquency Counselor
• Data Collector
• Customer Account Specialist
• Credit Specialist
• Credit Manager
• Credit Coordinator
• Credit Collections Manager
• Collections Specialist
• Collections Representative
• Collections Officer
• Collections Clerk
• Collections Analyst
• Collections Agent
• Collection Supervisor
• Collection Specialist
• Collection Manager
• Collection Clerk
• Collection Agent
• Claims Collector
• Chaser
• Car Repossessor
• Business Office Manager
• Billing Representative
• Billing Manager
• Billing Clerk
• Bill Collector
• Bad Credit Collector
• Agent
• Accounts Collector
• Accounting Technician
• Account Service Representative
• Account Resolution Analyst
• Account Receivable Associate

Tasks for “Patient Access Specialist”

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Negotiate credit extensions when necessary.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Answer customer questions regarding problems with their accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Receive payments and post amounts paid to customer accounts.
• Record information about financial status of customers and status of collection efforts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

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