Will “Phone Operator” be Replaced By Robots? 🤔
97% Chance of Automation
“Phone Operator” will almost certainly be replaced by robots.
This job is ranked #664 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Job Details
- The SOC (Standard Occupational Classification) code is 43-2021.00
- The Mean Annual Wage in the U.S. is $ 43,030.00
- The Mean Hourly Wage is $ 20.00
- Currently, there are 8,860 people on this job
☝️ Information based on the reference occupation “Telephone Operators”.
Also Known As…
- Telephone Operators
- Toll Operator
- Telephone Operator
- Telecommunications Operator
- Operator
- Long Distance Operator (LD Operator)
- Live Source Operator
- Information Specialist
- Directory Assistance Operator
- Customer Service Assistant
- 411 Directory Assistance Operator
- Trouble Operator
- Traffic Administrator
- Toll Service Observer
- Toll Relief Operator
- Telephone Exchange Operator
- Service Assistant
- Rate Quoting Operator
- Long Lines Operator
- Long Distance Billing Operator
- Local Telephone Operator
- Local Operator
- Inward Toll Operator
- Information Operator
- Emergency Operator
- Directory Operator
- Customer Service Representative
- Communications Operator
- Charge Operator
- Change Number Operator
- Central Office Operator
- Bilingual Operator
Tasks for “Phone Operator”
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Interrupt busy lines if an emergency warrants.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Keep records of calls placed and received, and of related toll charges.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Promote company products, services, and savings plans when appropriate.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Calculate and quote charges for services such as long-distance connections.
- Provide relay service for hearing-impaired users.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Update directory information.
- Provide assistance for customers with special billing requests.
Related Technology & Tools
- Secure voice equipment
- Telephone headsets
- Personal computers
- Paging systems
- Telephone switchboards
- Premise branch exchange PBX equipment
- Computer laser printers
- Voice over Internet Protocol VoIP systems
- Multiline telephone systems
- Copy machines
- Mobile radios
- 10-key calculators
- Alarm system monitors
- Laser facsimile machines
- Electric typewriters
- Microsoft Outlook
- Handheld computer device software
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Data entry software
- Video conference software